Frequently Asked Questions
Alpha Mill | Future Residents | Current Residents | Cottonwood Residential Communities
What is your pet policy?
We welcome up to two furry friends, we do not have a 100 pound weight limit. There is a $250 pet fee per pet and $10 monthly pet rent per pet. Currently, the restricted breeds are Akita, Chow, Doberman, Pit Bull, Rottweiler, American Staffordshire Terriers, English Staffordshire Bull Terriers, Mastiffs, wolf hybrids or any other breed with dominant traits geared towards aggression. Dogs of other breeds mixed with any of the restricted breeds are not allowed.
Do all of your apartments have the same finishes?
Our Phase 1 and Phase 2 feature different finishes.
Do all of your apartments include washer and dryer?
Yes, both phases include washer/dryer. Your floorplan type determines stackable or side by side.
Do you have garages?
We have 6 garages on site available for monthly rental.
Do you have storage units available?
Yes, we have rentable storage on the 1st floor of the 910 building and 1st floor of Phase 2.
What is the parking policy at Alpha Mill?
We do not charge for parking. We do require a parking pass. Phase 1 is open parking, on a first come first served basis. Phase 2 is assigned parking, 1 space per unit. If Phase 2 residents have an additional car, they can park in Phase 1 or on the street. We have no visitor parking, they must park on the street.
What is included in the rent price?
Price on website is for rent and includes washer/dryer. Additional fees include: $30 Valet Trash (Phase 1), $20 Trash Fee (Phase 2), both Phases pay $4 pest control fee. We require renters insurance and if residents don't have their own, they can pay $9 for RIM.
How do I setup electricity?
Once you apply and receive approval, you can will contact Duke Energy at 1-800-777-9898 or go online at www.duke-energy.com to set up electric service prior to moving in. Provide them with your lease start date and address.
Who is the provider for internet and cable in this area?
Phase 1 is Spectrum. Phase 2 is Spectrum or AT&T.
What are the lease terms that are offered?
We offer lease terms from 3 to 12 months, with different pricing options for each term.
What are the hours for the amenities?
Residents receive 24 hour access to both clubhouses, both the gyms, and both computer rooms. The pool area is open from 10am until 10pm. Residents also have access to both dog parks at their leisure.
What schools is Alpha Mill zoned for?
Alpha Mill is zoned for First Ward Elementary, Piedmont Middle School and Midwood High School.
How can I apply for an apartment?
Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.
What if I’m not ready to apply? What other options are
If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.
How long do I have to move-in to my apartment?
You may apply to move-in starting the date the unit is available. The unit can be moved in to within seven (7) days afterwards.
What do you look for in the application?
We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.
Do you have furnished apartments?
Yes, we offer a 1x1 or 2x2 furnished apartments.
Does it cost anything to take a tour?
Absolutely not! There is no charge to view our apartments and community amenities.
Do I have to make an appointment, or do you accept
We offer self-guided tours, and you do not need an appointment.
Can I get a price reduction if I sign a longer lease or
pay for rent a year in advance?
We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.
What is the renters’ insurance policy?
We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer Resident Indemnity Management insurance. Click here for more information.
How accessible is the team at the local
Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.
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How do I receive packages?
Packages can be sent through any courier and are delivered to the Luxer lockers located on the first floor of the 210 mill building.
How do I send packages?
With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office. We'll hand them to the courier for you! Click here to learn more.
What fees will I need to pay if I have to break my lease?
We require a 60-day notice to vacate and there is a termination fee equal to 1.5 month's rent. Please review your specific lease for details on the termination policy.
How do I pay my rent online?
Visit your Resident Portal, and click Make a Payment.
How do I transfer to a new apartment?
To transfer to a new apartment, please contact the office to discuss transfer options within Cottonwood Westside as well as additional options if you are relocating out of the area. The transfer fee is $250.
Will I be allowed to sublet my apartment?
No, we do not allow sublets.
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Where are other Cottonwood Residential communities
We are located throughout the United States. Click here to see all of our communities.