Frequently Asked Questions
View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!
How can I apply for an apartment?
Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.
What are the lease terms that are offered?
We offer lease terms from 3 to 12 months, with different pricing options for each term.
How long do I have to move-in to my apartment?
You may apply to move-in starting the date the unit is available. The unit can be moved in to within seven (7) days afterwards.
Does it cost anything to take a tour?
Absolutely not! There is no charge to view our apartments and community amenities.
What is included in the rent price?
Price on website is for rent and includes washer/dryer. Additional fees include: $30 Valet Trash (Phase 1), $20 Trash Fee (Phase 2), both Phases pay $4 pest control fee. We require renters insurance. If residents don't have their own, they can opt into our partner ResidentInsure.
Do I have to make an appointment, or do you accept walk-ins?
With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!
Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.
What is the renters’ insurance policy?
We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer ResidentInsure indemnification coverage for the dwelling. Please ask our team for details
What fees will I need to pay if I have to break my lease?
We require a 60-day notice to vacate and there is a termination fee equal to 2 month's rent. Please review your specific lease for details on the termination policy.
How do I pay my rent online?
Visit your Resident Portal, and click Make a Payment.
What schools is Alpha Mill zoned for?
Alpha Mill is zoned for First Ward Elementary, Piedmont Middle School and Midwood High School.
Do you have furnished apartments?
Yes, we offer a 1x1 or 2x2 furnished apartments.
Do all of your apartments have the same finishes?
Our Phase 1 and Phase 2 feature different finishes.
Do all of your apartments include washer and dryer?
Yes, both phases include washer/dryer. Your floorplan type determines stackable or side by side.
How do I setup electricity?
Once you apply and receive approval, you can will contact Duke Energy at 1-800-777-9898 or go online at www.duke-energy.com to set up electric service prior to moving in. Provide them with your lease start date and address.
What do you look for in the application?
We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.
Who is the provider for internet and cable in this area?
Phase 1 is Spectrum. Phase 2 is Spectrum or AT&T.
What is your pet policy?
We welcome up to two furry friends, we do have a 100 pound weight limit. There is a $250 pet fee per pet and $25 monthly pet rent per pet. Pets must be on a leash when outside on the property and are restricted from common areas, pool and amenity areas. No exotic pets. Restricted breeds: Any Malamute breeds, any Mastiff breeds, any Bull Terrier breeds, Akita, Husky, Bully Kutta, Chow Chow, Doberman Pinscher, German Shepherd Dog, Rottweiler, Pit Bull, wolf hybrids, hybrids mixed with any of the restricted breeds or any other breed with dominant traits geared towards aggression. Management reserves the right to restrict any breed according to their judgment. Each animal must have an application completed at PetScreening.com, inquire for more details.
What is the parking policy?
We do not charge for parking. We do require a parking pass. Phase 1 is open parking, on a first come first served basis. Phase 2 is assigned parking, 1 space per unit. If Phase 2 residents have an additional car, they can park in Phase 1 or on the street. We have no visitor parking, they must park on the street.
How do I transfer to a new apartment?
To transfer to a new apartment, please contact the office to discuss transfer options. The transfer fee is $250.
Will I be allowed to sublet my apartment?
No, we do not allow sublets.
Do you have garages?
We have 6 garages on site available for monthly rental.
Do you have storage units available?
Yes, we have rentable storage on the 1st floor of the 910 building and 1st floor of Phase 2.
How do I send packages?
With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office. We'll hand them to the courier for you!
How do I receive packages?
Packages can be sent through any courier and are delivered to the Luxer lockers located on the first floor of the 210 mill building.
What are the hours for the amenities?
Residents receive 24 hour access to both clubhouses, both the gyms, and both computer rooms. The pool area is open from 10am until 10pm. Residents also have access to both dog parks at their leisure.
How accessible is the team at the local office?
Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.